Customer Care

At Yogathletics, your satisfaction is our top priority. We strive to create a seamless and enjoyable shopping experience.

​

Our Commitment to You:

• Friendly and Knowledgeable Support: Our customer care team is here to assist you with any questions you may have regarding our products, sizing, order status, shipping, returns, and more.

• Prompt Responses: We aim to respond to all inquiries in a timely and efficient manner. Please allow [Specify timeframe, e.g., 24-48 business hours] for a response.

• Easy Returns and Exchanges: We understand that sometimes items may not be the perfect fit. Please refer to our [Link to Returns & Exchanges Page] for detailed information on our return and exchange process.

• Order Assistance: Need help placing an order or making changes to an existing one? Contact us as soon as possible, and we'll do our best to assist you. (Please note that changes to orders may not always be possible once they have been processed for shipping.)

• Feedback Welcome: We value your feedback and are always looking for ways to improve our products and services. Please don't hesitate to share your thoughts with us.  

Yogathletics is committed to protecting your privacy and ensuring the security of your personal information. We adhere to strict standards to safeguard your data.

​

Information We Collect:

• We may collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment information when you create an account, place an order, subscribe to our newsletter, or interact with our website.  

• We may also collect non-personal information such as your browsing activity and device information to improve our website and personalize your experience.  
   

How We Use Your Information:

• To process and fulfill your orders.

• To communicate with you about your orders and provide customer support.

• To personalize your shopping experience and recommend products that may interest you.  

• To send you promotional emails and newsletters (you can unsubscribe at any time).

• To improve our website, products, and services.

• To detect and prevent fraud and other illegal activities.

​

Data Security:

• We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of secure socket layer (SSL) encryption for sensitive data transmitted during checkout.  

• Your payment information is processed securely through our trusted payment gateway providers and is not stored on our servers.

Third-Party Disclosure:

• We may share your information with trusted third-party service providers who assist us with website hosting, payment processing, shipping, marketing, and analytics. These providers are contractually obligated to protect your information.  

• We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.  

Your Rights:

• You have the right to access, correct, or delete your personal information. You can manage your account information by logging into your account on our website.  

• You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email.  

• For any privacy-related inquiries or requests, please contact us at [Your Privacy Email Address or General Customer Service Email].

Updates to Our Privacy Policy:

• We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.